successes and failures of knowledge management

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Successes and Failures of Knowledge Management
Author : Jay Liebowitz
Publisher : Morgan Kaufmann
Release Date : 2016-06-17
ISBN 10 : 0128053372
Pages : 240 pages
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Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization’s fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization. Provides keen insights for knowledge management practitioners and educators Conveys KM lessons learned through both successes and failures Includes straightforward, jargon-free case studies and research developed by the leading KM researchers and practitioners across industries

Knowledge Management Tools and Techniques
Author : Madanmohan Rao
Publisher : Routledge
Release Date : 2012-06-14
ISBN 10 : 113638961X
Pages : 456 pages
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Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

Knowledge Management in the Pharmaceutical Industry
Author : Elisabeth Goodman,John Riddell
Publisher : Routledge
Release Date : 2016-04-22
ISBN 10 : 1317108795
Pages : 204 pages
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The Pharmaceutical Industry has been undergoing a major transformation since the heady days of 'big pharma' in the 1970s and 80s. Patent expiry, the rise of generics, and the decline of the blockbuster drug have all changed the landscape over the last 10-15 years. It's an environment where products can take 10 years or more to come to market, billions are spent on research and development, jobs are being shed in the western pharma homelands and regulators and the public are more demanding than ever. So what part is Knowledge Management playing and going to play in this vital international industry? Knowledge Management (KM) has many facets from providing comprehensive knowledge bases for workers, through the sharing of advice and problem solving, to providing an environment for innovation and change. This book, focusing on research and development, and manufacturing-based companies, explores how a range of techniques and approaches have been applied in the unique environment of the Pharmaceutical Industry, and examine how it can help the industry in the 21st century. Whilst the book is centered on the Pharmaceutical Industry, its objective will be to discuss and demonstrate how Knowledge Management can be applied in a variety of environments, and with a range of cultural issues. KM practitioners, and potential practitioners, both within and outside the Pharmaceutical Industry, will be able to gain valuable guidance and advice from both the examples of good practice and the lessons learned by the authors and contributors.

Social Knowledge: Organizational Currencies in the New Knowledge Economy
Author : Kenneth E Russell,Renée La Londe,Fred Walters
Publisher : Mira Digital Publishing
Release Date : 2015-02-27
ISBN 10 : 1618131818
Pages : 329 pages
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It is no longer just about what an individual or company knows; it’s what is being shared that is the new organizational currency. It must be one of the key performance indicators of an organization’s value impact. Have you noticed the landscape of Knowledge Management shifting? The speed at which change is occurring is accelerating so quickly some businesses are being left behind. Technology and the very way we gather and use knowledge is evolving seemingly overnight. “Social Knowledge” describes a new road for knowledge and information sharing across the enterprise. Organizations large and small are discovering new value in the knowledge existing in the expected (formal) and the unexpected (informal) communities created by knowledge workers. This book is for serious thought leaders. It rises above the fray of questionable collaboration implementation plans, clunky project tools, or the “one size fits all” knowledge management solutions. Social Knowledge: Organizational Currencies in the New Knowledge Economy was created to guide you through all of the questions you have around establishing a dynamic Social Knowledge Management (SKM) practice within your organization.

Knowledge Management in Public Administration: Critical Success Factors and Recommendations
Author : Feriz Sejdija
Publisher : Anchor Academic Publishing (aap_verlag)
Release Date : 2013-05-21
ISBN 10 : 3954890291
Pages : 78 pages
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Modern tax administration in Germany is flooded with information due to its complex environment. This study analyses the knowledge management system of the German tax administration, based on a holistic approach. It considers all influencing dimensions, namely organisational, technological and human dimensions. The major theoretical framework is provided by Nonaka and Takeuchi (1995) and Yang and Maxwell (2011) for the organisational dimension. Moreover, Gable et al. (2008) provide success factors for the information technology. The literature review describes success factors for a successful implementation of a knowledge management system based on cumulated best practices of Konig (2011), Back et al. (2008), Heinemann et al. (2010). The quantitative research methodology allowed a generalisation and a deduction of the findings to issue specified and grounded recommendations.

Knowledge Management in Practice
Author : Anthony J. Rhem
Publisher : CRC Press
Release Date : 2016-08-19
ISBN 10 : 1315356775
Pages : 375 pages
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"This evidence-based book provides the framework and guidelines that professionals need for working with the contemporary explosion of data that is creating opportunities and challenges to all phases of our society and commerce." –Larry R. Medsker, Research Professor in Physics and Data Science, The George Washington University Knowledge Management in Practice is a resource on how knowledge management (KM) is implemented. It provides specific KM methods, tips, techniques, and best practices to gain competitive advantage and the most from investing in KM. It examines how KM is leveraged by first responders, the military, healthcare providers, insurance and financial services companies, legal firms, human resources departments, merger and acquisition (M&A) firms, and research institutions. Essential KM concepts are explored not only from a foundational perspective but also from a practical application. These concepts include capturing and codifying tacit and explicit knowledge, KM methods, information architecture, search, KM and social media, KM and Big Data, and the adoption of KM. Readers can visit the book’s companion website, KM Mentor (www.KMMentor.com), where they can access: Presentations by industry leaders on a variety of topics KM templates and instruction on executing KM strategy, performing knowledge transfer, and KM assessments and audits KM program and project implementation guidance Insights and reviews on KM tools Guidance on implementing and executing various KM Methods Specialized KM publications A private secure collaboration community for members to discuss ideas and get expert answers and advice

People-Focused Knowledge Management
Author : Karl Wiig
Publisher : Routledge
Release Date : 2012-06-14
ISBN 10 : 1136374280
Pages : 392 pages
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The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services—all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people—the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act—in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.

Diffusion Of Knowledge Management Systems
Author : Alexander Kouzmin,Shankar Sankaran
Publisher : Emerald Group Publishing
Release Date : 2005
ISBN 10 : 1845441214
Pages : 106 pages
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This e-book investigates the factors impacting on the diffusion of Knowledge Management Systems (KMS). Although this research is of interest to other disciplines, no attempt has been made to synthesize this material as it relates to KMSs. There is some literature on the factors influencing the adoption and diffusion of various technologies, but there is none on the factors for KMS adoption and diffusion.

Knowledge Management Tools and Techniques
Author : Madanmohan Rao
Publisher : Elsevier
Release Date : 2005
ISBN 10 : 0750678186
Pages : 438 pages
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Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners. * The only book in which practitioners evaluate various KM solutions * Case studies describe how real companies use KM tools and technologies * Provides clear lessons from real successes and failures

Cross-Functional Knowledge Management
Author : S.M. Riad Shams,Demetris Vrontis,Yaakov Weber,Evangelos Tsoukatos,Alberto Ferraris
Publisher : Routledge
Release Date : 2019-03-07
ISBN 10 : 0429665342
Pages : 210 pages
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Diverse kinds of knowledge are vital for each organization that would successfully compete today in an international scenario. The emergent relevance of knowledge and its management in an even more complex environment opens up the possibility to analyze, investigate and deepen our understanding on different aspects related to several functional areas in business management. Nowadays, firms that create new knowledge and apply it effectively and efficiently will be successful at creating competitive advantages. The choices of the firms in selecting and applying different knowledge process (such as knowledge sourcing, transferring and exploiting) as well as knowledge tools may be crucial. Thus, the role of knowledge as the key source of potential advantage for organizations and indeed whole economies is still a hot debate in the international landscape. This book develops insights for the management of knowledge in cross-functional business areas to originate an innovative approach to the classical Knowledge Management (KM) field. This book provides a fresh perspective on different knowledge related topics in an international landscape, highlighting the key role of knowledge and its management in business activities. Overall, the primary aim of this book is to extend our understandings on how KM can be helpful in several cross-functional management areas, such as strategic management, finance, HRM and innovation as well as in different business circumstances such as M&A, internationalization processes and risk management.

Management of Knowledge in Project Environments
Author : Peter Love,Patrick Fong,Zahir Irani
Publisher : Routledge
Release Date : 2006-08-11
ISBN 10 : 1136386106
Pages : 256 pages
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Management of knowledge in project environments is a unique text that brings together contributions from leading academic practitioners, to demonstrate how the management of knowledge can lead to project success in today's complex and changing business environment. The work examines how the management of knowledge, particularly the sharing of knowledge and the importance of learning through reflection, can lead to project success and improved business performance. This book is written by an international contributor team and offers practical applications, models and case studies from a variety of international perspectives.

Encyclopedia of Knowledge Management, Second Edition
Author : Schwartz, David
Publisher : IGI Global
Release Date : 2010-07-31
ISBN 10 : 1599049325
Pages : 1730 pages
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Knowledge Management has evolved into one of the most important streams of management research, affecting organizations of all types at many different levels. The Encyclopedia of Knowledge Management, Second Edition provides a compendium of terms, definitions and explanations of concepts, processes and acronyms addressing the challenges of knowledge management. This two-volume collection covers all aspects of this critical discipline, which range from knowledge identification and representation, to the impact of Knowledge Management Systems on organizational culture, to the significant integration and cost issues being faced by Human Resources, MIS/IT, and production departments.